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ORDERING & PAYMENT


Mirandum pieces are available exclusively at our boutique in Dunsborough, address 2/50-52 Dunn Bay Rd,6281 Dunsborough and online at www.mirandumjewellery.com


You can place an order:
Online through our website
In-store at our Dunsborough boutique
By request via email or Instagram DM for bespoke and wedding orders

No, you can use only one.

Payment for your order can be made by credit card, PayPal, Afterpay, or bank transfer.

We also accept cash payments in our Dunsborough boutique.

If you experience any issues during checkout, please contact our team at info@mirandumjewellery.com — we’re here to help.

Please contact our customer support team via email at info@mirandumjewellery.com .We will be able to help you with.


At Mirandum Jewellery we offer a few diffrent edits:

The Essential Edit

These are our signature designs .
If an Essential Edit piece is sold out, it is usually restocked within a few weeks.
Join our mailing list to be notified as soon as it returns or contact us at info@mirandumjewellery.com

The Exclusive Edit

These are our limited-release pieces — curated in small, intentional batches.
If a piece from the Exclusive Edit is sold out, please contact us directly at
info@mirandumjewellery.com to check availability or future release dates.


We create fine jewellery crafted in solid gold (9K, 14K and 18K) and sterling silver, featuring natural diamonds, Argyle diamonds, South Sea Pearls and carefully selected gemstones.

Every piece is designed in-house and made with a focus on timeless design, durability and luxury.


Yes — we create bespoke pieces on request.
The process typically takes between two weeks and two months, depending on the design, materials, and level of complexity.
We guide you through every step, from concept and gemstones to the final handcrafted piece.


Every piece is crafted by hand in our studio in Dunsborough, Western Australia.
We work with a blend of traditional and modern techniques — from lost-wax casting to 3D modelling and fine stone-setting — creating jewellery that feels personal, intentional and beautifully refined.

For hygiene purposes, we strictly do not refund and/or exchange earrings. 

If you need to change or cancel your order please email us at info@mirandumjewellery.com Note: we are closed on public holidays.
We unfortunately cannot guarantee any changes or cancel your order after it has left our premises. 

Yes,all of our orders are sent without a receipt and beautifully packaged, which makes it perfect when gifting. Receipt is sent by email .If you require invoice attached to your order please contact us at info@mirandumjewellery.com

 Yes, you can add a note to your order. Please write a small note at the checkout in notes section.  Otherwise, please email info@mirandumjewellery.com  with your request.  


You will be charged in the currency displayed on the product page and at checkout.
If your card is not issued in that currency, your bank or card provider will convert the payment automatically.
Please note that some banks may apply their own conversion or international transaction fee, depending on their policy.

There may be a few reasons why your payment didn’t go through: Insufficient funds on your account, incorrect card details entered at checkout, expired card.

If none of the above apply, please contact us at info@mirandumjewellery.com, and our team will be happy to assist you.

Yes — Afterpay is available for most Mirandum purchases. At checkout, simply select Afterpay as your payment method.

CHANGES

Please email us at info@mirandumjewellery.com if you prefer to change your email address provided at checkout.

Please email us at info@mirandumjewellery.com as soon as possible if you entered wrong shipping address and provide us with correct one. We unfortunately cannot guarantee any changes after order has left our premises. 

SHIPPING AND TRUCKING

Yes, Mirandum ships worldwide ,please check our shipping information policy here. 

All Australians order should arrive within 7 business days of purchase date.For International order please allow 7-21 business days. It all depends of your local postal service. For more information please visit our shipping information page here.

We offer free shipping World wide  with an express flat rate worldwide. For more details please visit our shipping information here

We aim to dispatch all orders within 1-2 business days from when the order was placed. As soon as carrier will pick up your parcel you will receive a email with tracking number. For more details please visit our shipping informationhere.
If your item requires crafting time because it was sold out, or you’ve chosen to have it made in a different gold karat, your order will follow our standard made-to-order timeline. This is usually between 2–4 business weeks before dispatch.
For bespoke jewellery, the delivery timeline is discussed individually.



 Duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs .Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations. We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays. For more information, please visit our shipping information pagehere. 

RETURNS &WARRANTY

We want you to fall in love with your Mirandum  pieces, but if you’re not 100% happy with your purchase you can return it to us and we will provide you with a store credit to use towards a future order!


We only accept returns for a full refund in the case of faulty jewellery.

Please contact us on info@mirandumjewellery.com


For health, safety and custom design reasons, we cannot accept returns for:
Earrings (for hygiene reasons)
Resized items
Bespoke or customised pieces
Items purchased during VIP or promotional events
Gift cards

All of our jewellery is hand-crafted to the highest standard and carefully quality-checked before it leaves our studio.

In the unlikely event that something isn’t right, we’re here to help.

If you believe your piece is faulty, we offer an exchange or repair within 6 months of purchase.

This warranty is effective from the date of purchase and covers craftsmanship faults and material defects only.

Once the item has been inspected and confirmed by our jeweller to be faulty, we will organise a repair or replacement for you.

Please note that this warranty does not cover loss, chain breakage, stones lost due to wear, or general wear and tear.

For all warranty enquiries, please email us at info@mirandumjewellery.com with:

• your order number

• clear photos of the issue

• a short description of the fault

Our team will guide you through the next steps.

Proof of purchase is required for all warranty claims.

HOW YOU CAN CONTACT US?

Please send us email at info@mirandumjewellery.com and we will response as soon as possible. We are available 5 days a week ,Monday to Friday and work to Australian Western Standard Timing(AWST). Your enquire may take up to 48 hours to receive a response. We will make sure we get back to you as soon as we can.