This store requires javascript to be enabled for some features to work correctly.
What is a Mirandum VIP membership?
As a VIP member you will have your account with first access to all Limited Edition product launches, VIP giveaways and way more.So be sure to keep in the loop.
How to sign up as a Mirandum VIP memeber?
All you need to do is click on loging tab located on the top right -hand side of your screen and then follow instructions.
What if I have a trouble to start shopping as a VIP?
All you need to do is to sign into your VIP account before you start shopping at VIP store. You can log in via our homepage by clicking login tab. Make sure you are using the same email and password you became a member with.
I need to reset my password.
Please contact us at info@mirandumjewellery.com
Is Mirandum Jewellery stocked in any stores?
No ,not currently. Our product are available exclusively online.
I didn't receive my confirmation email.
Please check all folders in your inbox including spam/junk folders.If you still can't find please contact us at info@mirandumjewellery.com
Can I use more then one discount code?
No, you can use only one.
What forms of payment do Mirandum Jewellery accept?
Mirandum Jewellery accepts payments from Visa, Master Card, Apple pay, Amex, Google pay and many more. You will see our name on your invoice and transaction history if you pay by credit or debit card. If you experience any issue during your checkout please contact our support team at info@mirandumjewellery.com
I forgot to use my discount code.
Please contact our customer support team via email at info@mirandumjewellery.com .We will be able to help you with.
The product I want to buy is sold out. When will be available again and how I purchase?
We have a few different time products.
Limited edition products. We release them in limited amount of stock and once they are sold out they are gone forever.Core range products. We restock them within a few weeks after they have sold out ,so sign up to our mailing list to be notified about what is back in stock. Please be aware we sell them on special orders as well however item needs to be purchase in solid gold.
Can I purchase solid gold jewellery at Mirandum Jewellery?
Yes ,Absolutely! All jewellery in classic collections can be purchased in solid gold with awaiting time up to 14 days .You will be able to choose your Gold Karat as well. Please check examplehere.
Do you offer custom orders?
Yes ,we are very excited to say we do! David loves custom orders. Whole process may take between two weeks to two months depending on their complexity. Bespoke piece can be made only in Solid Gold.More informations will be available soon.
Do you offer engraving services on gold vermeil jewellery?
We don’t offer engraving on vermeil pieces, nor do we recommend it on gold vermeil jewellery.
Do you offer engraving services on solid gold jewellery?
Yes we do offer engraving on solid gold jewellery but this service is due to availability. Please contact David
How do I find my ring size ?
Please check our ring sizing chart, or contact our team at info@mirandumjewellery.com
Where is Mirandum Jewellery manufactured?
All styles are hand made using different technics from the lost wax casting method ,3D to stone settings in our Studio in Dunsborough in Western Australia. Please visit this page to see how we craft your jewellery.
Can I exchange earrings?
For hygiene purposes, we strictly do not refund and/or exchange earrings.
Can i change or cancel my order
If you need to change or cancel your order please email us at info@mirandumjewellery.comNote: we are closed on public holidays.
We unfortunately cannot guarantee any changes or cancel your order after it has left our premises.
Can my order be send without receipt?
Yes,all of our orders are sent without a receipt and beautifully packaged, which makes it perfect when gifting. Receipt is sent by email .If you require invoice attached to your order please contact us atinfo@mirandumjewellery.com
Can I include a personal message with my order?
Yes, you can add a note to your order. Please write a small note at the checkout in notes section. Simply choose your favorite piece ,add to card, add your note and you can be sure we follow your request. Otherwise, please email info@mirandumjewellery.com with your request.
How do I change email address for my order
Please email us at info@mirandumjewellery.com if you prefer to change your email address provided at checkout.
How do I change shipping address ?
Please email us at info@mirandumjewellery.com as soon as possible if you entered wrong shipping address and provide us with correct one. We unfortunately cannot guarantee any changes after order has left our premises.
Can I change my shipping option?
If you need to change your shipping please email us at info@mirandumjewellery.comNote: we are closed on public holidays.
We unfortunately cannot guarantee any changes or cancel your order after it has left our premises.
What is my payment is declined?
They may have be a few reasons:
You may have insufficient balanceYour card details may not been entered correctly at checkout Your card has expiredIf non above please contact us at info@mirandumjewellery.com
Afterpay
not available yet
What currency will I be charged in?
You will be charged in the currency shown on the product page and at checkout.
If you don't pay in your local currency your payment will be converted by your card issuer, this may be subject to a conversion fee depending on the policy of your bank.
Does Mirandum ship internationally?
Yes, Mirandum ships worldwide ,please check our shipping information policy here.
How long does shipping take?
All Australians order should arrive within 7 business days of purchase date.For International order please allow 7-21 business days. It all depends of your local postal service. For more information please visit our shipping information page here.
How much is shipping to my country?
We offer free shipping World wide with an express flat rate worldwide. For more details please visit our shipping information here
When my order will be dispatched?
We aim to dispatch all orders within 2-3 business days from when the order was placed. As soon as carrier will pick up your parcel you will receive a email with tracking number. For more details please visit our shipping informationhere.For solid gold orders or orders that require adjustment the standard delivery time will not apply. You will be notified of a delivery timeline when you confirm your order at which time you will be asked to accept before you can confirm your purchase.Bespoke jewellery delivery time dispatched will be discussed with you but whole process may take two weeks to two months depending on their complexity.
Does Mirandum cover custom, duties, taxes ?
Duties and taxes are occasionally incurred on package arrival and are charged in addition to international shipping costs .Please note that the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Charges differ in each country depending on the regulations. We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays. For more information, please visit our shipping information pagehere.
I would like to return/exchange a product.
We want you to fall in love with your Mirandum pieces, so if you’re not 100% happy with your purchase you can return it to us and we will provide you with a store credit to use towards a future order!
Please visit our returns page here for more informations
What is your warranty policy for vermeil jewellery?
All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.In the unlikely case of a faulty item however, we will gladly exchange the product within 6 months of purchasing.This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been proven by our jewellers to be faulty.This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.For all warranty claims, please email your request to customerservice@mirandumjewellery.com including your order number and full details of the fault including images, and our team will be in contact regarding the next steps. Please pack the item carefully and we will arrange for your faulty item to be returned to us in Australia and will arrange for a replacement to be shipped to you asap.
What is your warranty policy for solid gold jewellery?
All of our jewellery is hand-crafted according to the highest standard and is quality checked before we send it to you.In the unlikely case of a faulty item however, we will gladly exchange the product within 12 months of purchasing.This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been proven by our jeweller to be faulty. This warranty does not cover loss, chain breakage, and general wear and tear. General wear and tear includes tarnishing and fading of plated jewellery, and therefore, is not covered by warranty.For all warranty claims, please email your request to info@mirandumjewellery.com including your order number and full details of the fault including images, and our team will be in contact regarding the next steps.
Proof of purchase is required for all warranty claims. Form more information's please check here.
contact us
Please send us email at info@mirandumjewellery.com and we will response as soon as possible. We are available 5 days a week ,Monday to Friday and work to Australian Western Standard Timing(AWST).Your enquire may take up to 48 hours to receive a response. We will make sure we get back to you as soon as we can.